금일 개인정보분쟁조정위원회에서 연락이왔습니다.
드디어 다음과의 명의도용으로 인한 탈퇴
종지부를 찍을수있을것 같습니다.

그동안 있었던일

어이 없는 다음의 회원탈퇴 및 실명인증에 대해여....
http://genesispark.tistory.com/29 

[2부]어이 없는 다음의 회원탈퇴 및 실명인증에 대한 2차 답변왔습니다
http://genesispark.tistory.com/37 

[3부]다음(daum)의 실명인증, 회원탈퇴시 과도한 정보요구에 대한 진정


민원이 확인되었고 지금 처리중이라고...
그러고는 몇가지 개인정보 확인하고 다음측에 알려도 되나고....

무방하다고 완료후 연락달라고... 했더니.


30분뒤에 따르릉~

다음 고객센터 누구누구 입니다.

회원탈퇴 및 실명확인 때문에 연락주신것 같던데~


이제 이 상담원을 A라고 하곘습니다.


회원탈퇴 하려고하는데 실명인증 불가능하여 문의 했더니 주민등록사본을 보내달라고 다음측에서 요구했다. 그래서 정통산하 개인정보분쟁조정위원회에 민원을 넣었다.
문제있는가?

A : 고객님 저의 방침이 어쩌고 저쩌구~(결론은 신분증 보내라..)

정부에서 할필요가 없다고했는데 말이되나?
약관에도 그런경우는없고 어디에도 설명은 없다? 해명해달라..

A 고객님 ~ 재방송.

밀고당기기를 30여분...

상위 책임자 연결부탁드립니다.

A 고객님 저의 방침이 어쩌구 저쩌구.. 달라지는건 없을겁니다.

A님 설명은 하시느라고 수고 많으신데 서로  입장차이가 좁혀지지 않으니
상위 책임자 연결부탁드립니다.

10분후...

고객센터 ~ 상담원 ~ 입니다. (B라고 하겠습니다)

B  : 고객센터 A로 부터 설명을 들었습니다, 또 같은 소리..
몇번이나 말씀드렸는데 다음측의 서비스 준비 미비이고 정부에서 권고하는데로 이행하지않았으니 다음측 실수이다.
본인이 본인인증을 받겠다는데 무슨 시스템에서 않된다는게 말이되냐?
실명인증을 가능하게해서 스스로 탈퇴 가능토록 해주시던지 아니면 수동으로 다음측에서 데이터베이스를 일괄 삭제 해달라.


B : 고객님 (같은소리...)


하지만. 고객님꼐서 그러하시다면 신분증 사본없이 진행할수있는지 법률팀에 문의 해보곘습니다.

위 답변을 30분 통화끝에 얻어냈습니다

10분후...

B : 고객님 신분증 사본없이 탈퇴가능하니 대신 자필로 신청서 하나 써주시고 유선상으로 간단한 개인정보 확인을 하겠습니다.

휴대폰 불러주고 주소 이름 주민번호 등등....발급일자 까지!

결론은 삭제 해주겠답니다.


마지막으로

B 그럼 접수된 민원은 처리 완로로 정통부에 보고해도될까요?

처리 완료되는 날로 해야하는게 아닐까요?

B:  예 알겠습니다. 불편을 드려서 정말 죄송합니다. 상담우 B였습니다.

내 B 님 수고 많으셨습니다


로 마무리 지었습니다.

결과는 완료되는즉시 포스팅 하도록하겠습니다.

역시 정부에 까발리는게 확실한것 같습니다


 

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