아래는 다음 Daum 의 실명확인관련 문의입니다.
질문 "고객님의 주민등록번호는 보안정책에 의해 접근이 제한되었습니다." 에따른 문의  답변내용입니다.

상당히 어이없군요.
신분증 정보 노출 이후 명의 도용으로 고생하고있지만 국내에서 손꼽히는 대형 사이트에서 아래와 같은 10년은 뒤쳐진 답변을 제공할줄 몰랐습니다.

아시는 분도 계시겠지만 개인정보분쟁조정위원회 에서는 회원가입 및 인증수단으로 더이상 신분증 사본을 이용하지 않도록 발표하였으며 이에따라 대형포털 중심으로 바뀌고있는 추세입니다.
이미 몇몇은 전환을 하였으며 휴대폰/공인인증서/신용카드 등을 이용하고있으며
불가능할시는 주민등록진위확인 서비스를 통해 발급일자를 대조하고있습니다
.

게임 포털인 N사의 경우에는 이를 반영하여 신분증 발급일자를 통한 진위확인 서비스를 재공하고 있더군요. (개인적으로 N 사가 가장 답변이 좋고 빠르더군요)

제차 문의후 같은 답변이 올시 신고를 통해 해결해야겠군요.
시간은 조금걸리지만 뒷탈없이 가능하더군요.

답변이 오는 즉시 포스팅 하겠습니다.


질문에 대한 답변

안녕하세요? 고객님.
Daum 고객센터 실명확인 담당자 YHH입니다.(담당자 약어로 변경)


고객님께서 문의하신 실명확인에 대한 답변을 드리겠습니다.

우선, 웹상에서 실명확인을 실패하는 이유는 스패머들의 가입이나 실명인증 갯수 제한되어 더이상 인증이 되지 않을 수 있습니다.

불편하시겠지만, 실명확인을 위해서는 고객님의 신분증 사본을 보내주셔야 합니다.

저희가 고객님의 신분증의 정보와 저희 쪽에 입력한 정보를 대조 후 확인하는 것이기 때문에 번거로우시겠지만, 실명확인을 원하시면 고객님의 신분증(주민등록증만 가능) 사본을 저희 쪽으로 보내주셔야 합니다.

이점 양해 부탁합니다.

[참고사항]

* 만 18세 이상의 성인: 주민등록증 사본

단, 주민등록증 외에 신분증(학생증, 운전면허증, 여권, 등본, 초본 등)을 제시할 경우 해당 신분증 사본 아래에 다음과 같이 신분증 제공 동의서를 작성하시고 본인 서명을 하신 후 보내주시기 바랍니다.

- 신분증 제공 동의서 -
본인은 본인 확인 수단으로 주민등록증 이외의 신분증을 제시합니다.
이름 :

보내주실 때에는 반드시 아래의 내용을 기재해 주셔야 합니다.
- 제목 : 실명 확인 요청
- 본인의 ID, 성명, 연락처
- 반드시 고객님의 신분증 사본을 보내주셔야 합니다.

* 본인 확인이 필요하여 제공 받은 신분증은 접수 일로부터 최대 일주일까지만 보관됩니다.

[신분증 발송 방법]

E-Mail, FAX, 우편 중 편리한 방법을 이용해 주시기 바라며, 경로는 아래와 같습니다.

* E-Mail : Daum 초기화면 하단의 [고객센터] --> 상단 메뉴의 [문의하기] --> 하단의 [제한적 본인확인(국내)]으로 선택하여 보내주시면 됩니다.
* FAX 번호 : (02) 568-2663
* 주소 : 우편번호 138-160
서울특별시 송파구 가락본동 98-4 맵스송파타워 5층
주식회사 다음커뮤니케이션 실명확인 담당자 앞

서비스 이용에 불편을 끼쳐 대단히 죄송합니다.


다른 궁금하신 사항은 언제든지 문의해 주시면 성실히 답변해 드리겠습니다.

한 걸음씩 다가오는 가을이 느껴지는 요즘, 환절기에 건강 유의하시기 바랍니다.^^

그냥 가시려고요? 추천 버튼을 누르시면 하루가 즐거워질 거에요~!
구독과 댓글은 블로거에게 용기를 준답니다 ^ㅁ^

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